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lornevs
lornevs
Participating Frequently
October 31, 2017
Question

Error: The Installer Database is Corrupt (CS3)

  • October 31, 2017
  • 1 reply
  • 1969 views

I am a victim of an Activation Error on my CS3 Master Collection which I have been using for years and for several months on my new computer (running Windows 10). I dutifully downloaded the new version that does not require activation but could not uninstall my old version as it did not show up in the Add/Remove programs list. I finally got it off using an third party application but now when I try to set up the new one, I get the above error (along with the advice to contact Adobe Support). I have re-downloaded all the files, along with Akamai Net Installer but with the same results.

I know this is an old program but I am happy with it as it is (was) but don't use it enough to justify an expensive subscription. I paid a lot of money for it, I want to use it.

Any help would be appreciated.

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 31, 2017

    steps to fix activation problem in https://forums.adobe.com/thread/2385900 may help

    lornevs
    lornevsAuthor
    Participating Frequently
    November 1, 2017

    Thank you for this. I tried it but it didn't work for me. I found the file in question and deleted it, re-downloaded the files (there are three, not two but only two are .exe files) but did not get the prompt and when I tried to set it up I still get the same error message. I see there are some other related threads and I'll check them out, meanwhile it's kinda good to know I'm not the only one and there is an answer out there somewhere.

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