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ceesfranke
Participant
March 8, 2014
Answered

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  • March 8, 2014
  • 1 reply
  • 10167 views

I try to start up Photshop cc but I'm still receiving the following messages: I updated CC desktop App and Applicationmanager butt still receiving te same error. Someone?

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4c861a59-6ea6-4f93-8a42-d38f6c4000bd

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Correct answer ceesfranke

Problem solved by removing opm.db. file!

Oplossing 2: schoon de gecachte aanmeldingsgegevens van de gebruiker op.

Verwijder het bestand opm.db.

  1. Sluit de Creative Cloud-toepassing.
  2. Navigeer naar de map OOBE.
    Windows: [Systeemstation]:\Users\[gebruikersnaam]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[gebruikersnaam]/Library/Application Support/Adobe/OOBE folder
  3. Verwijder het bestand opm.db.
  4. Start Creative Cloud.

1 reply

Mylenium
Mylenium
Legend
March 8, 2014

You have not provided any system info or properly explained what you are actually trying to do. If the software is busted, run the clenaer tool and reinstall it from scratch.

http://www.adobe.com/support/contact/cscleanertool.html

Mylenium

C
ceesfrankeAuthor
Participant
March 8, 2014

Thanks for help. I did run the cleanertool but it didn't succeeded. Macbook Pro OS X 10.9.2. In the browser Safari I am able to sign in with my Adobe ID. But I cleaned up the application manager, the desktop app but nothing happens. Strill getting the error messages. Same happens when I sign in with another Adobe ID from my partner. I dont understand. I didn't chgange anything I thougt but perhaps there were some updates?

C
ceesfrankeAuthorCorrect answer
Participant
March 8, 2014

Problem solved by removing opm.db. file!

Oplossing 2: schoon de gecachte aanmeldingsgegevens van de gebruiker op.

Verwijder het bestand opm.db.

  1. Sluit de Creative Cloud-toepassing.
  2. Navigeer naar de map OOBE.
    Windows: [Systeemstation]:\Users\[gebruikersnaam]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[gebruikersnaam]/Library/Application Support/Adobe/OOBE folder
  3. Verwijder het bestand opm.db.
  4. Start Creative Cloud.
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