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supriyam
supriyam
Participant
July 18, 2014
Question

Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell. i GET THE ERROR WHEN I TRY TO Update my CS 5 Web premium

  • July 18, 2014
  • 2 replies
  • 107 views

I had to re-install my CS 5 Web Premium as i had to refresh my window. I try to update after activating. Then it says the product is not valid! God knows what's wrong with ADOBE!

    This topic has been closed for replies.

    2 replies

    Ned Murphy
    Ned Murphy
    Legend
    July 18, 2014

    The messages you are receiving indicate that you are trying to install an upgrade version.  You are being asked to enter the name and serial number of the older product that you are upgrading from in order to prove that you qualify for using the upgrade.

    supriyam
    supriyamAuthor
    Participant
    July 18, 2014

    Hi Ned, I had this CS5 version only. There was no earlier versions. My laptop got some problem so I had to refresh my windows 7 that is when I had to deactivate the CS5 and reinstall. IT was activated but then gives the error while updating.

    Mylenium
    Mylenium
    Legend
    July 18, 2014

    COntact support by web chat.

    Mylenium

    supriyam
    supriyamAuthor
    Participant
    July 18, 2014

    well spent some time with a support person who said it was older version and he could not help!

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