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XTPnBHfNgS
Participant
April 3, 2013
Question

ERROR when trying to change VISA card

  • April 3, 2013
  • 1 reply
  • 841 views

In the last couple of month I had to change my VISA-Card details for my Creative Cloud Service several times (changing bank etc.).

Every single time I've been trying to change / enter the new card details, I got prompted with an "ERROR - unable to process your request" from the adobe.com Website. 3 of 3 times, I ended up calling the customer support and have my card changed manually by them. And yes, I've been using the latest browser version and also tried all kinds of browsers. Always with the same result: I was unable to perform a simple change of a couple of digits.

I find it really annoying that a site of the this scale is unable to process a simple transaction / change of credit card numbers, and worse, is obviously unable to fix this bug although I have pointed out the problem every single time I got in touch with costumer support.

Would it be too much to ask for a decent & easy access to changing payment options? I am trying to pay you good money, after all …

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
April 5, 2013

Hi XTPnBHfNgS,

Sorry to hear about your frustration, thanks for writing about it here, this is something we working to improve.

-Dave

M
Marc29176654nho2
Participant
April 5, 2023

I think it's important for you to improve this. You loose a lot of money this way.

M
Marc29176654nho2
Participant
April 5, 2023

Another problem is that it seems to be impossible to contact Adobe in a proper way.


I can not pay Adobe with my new visa card.

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