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Daniel Pompa
Participant
July 7, 2024
Answered

Error when trying to verify my EDU account with Photoshop Elements 2024

Hello, 

I receive an error when trying to verify my EDU account with Photoshop Elements 2024 using the provided link from the retail box. It says to visit Identit-e 2.0 per the provided instructions, I have reached out to their support and they say it is on Adobe's end. This is very frustrating. Any help would be appreciated. 

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kglad
kgladCorrect answer
Community Expert
July 7, 2024

what is the exact error message?

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3 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 7, 2024

what is the exact error message?

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    Daniel PompaAuthor
    Participant
    July 18, 2024

    When I tried it again to get you screen shots it decided to work. Thank you very much. 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 19, 2024

    aha, we fixed it!  (well, however it got fixed, it's good news.)

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