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Error when trying to verify my EDU account with Photoshop Elements 2024

Forum|Forum|2 years ago
July 7, 2024
3 replies
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Hello,

I receive an error when trying to verify my EDU account with Photoshop Elements 2024 using the provided link from the retail box. It says to visit Identit-e 2.0 per the provided instructions, I have reached out to their support and they say it is on Adobe's end. This is very frustrating. Any help would be appreciated.

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Correct answer kglad

what is the exact error message?

Community Expert

Correct answer

Community Expert

what is the exact error message?

Daniel PompaAuthor

Participant

When I tried it again to get you screen shots it decided to work. Thank you very much.

Community Expert

Community Expert

aha, we fixed it! (well, however it got fixed, it's good news.)