"Error while accessing the preference files... please verify the file permissions and try again"

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I've tried installing After Effects trial and have received the error:

"After Effects can't continue: Error while accessing the preference files inside "/Users/Kelly/Library/Preferences/Adobe/After Effects/13.5", please verify the file permissions and try again."

I'm unable to verify file permissions because this file path doesn't exist.

I'm on a 2013 15" Retina Macbook Pro running OSX 10.9.5

Premiere Pro successfully downloaded. After Effects wont open and wont allow me to start a trial (because it thinks I've already started it?)

Thanks for any help ya'll can offer!

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Ethereal_Sunflower98BCCorrect answer

Participating Frequently

kbombcarpenterUser Library folder will be hidden by default, to access this folder refer the steps mentioned on below help link.

Access hidden user library files | Mac OS 10.7 and later

C

Culture TeamAuthor

Participating Frequently

I've also successfully installed and used Photoshop and Media Encoder. It's just After Effects that is playing up, which was the original app I was trying to install.

If I uninstall and reinstall will my 30 day trial still be usable?

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Sheena Kaul

Legend

Kelly please Contact Customer Care where the agent can remote into your machine and help you fix the issue.

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C

Culture TeamAuthor

Participating Frequently

That's what I tried first, but the only mode of contact the page offered was to talk to the forums (and yes, I'm signed in)

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Sheena Kaul

Legend

Kelly please try to create a new user account on your MAC and try on that.

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Sheena Kaul

Legend

Hi Kelly,

Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:
- /Library/Preferences/
- /Users/[user name]/Library/Preferences/
Restart the machine.

Regards,

Sheena

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