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Participant
July 15, 2020
Answered

Error while installing the app.

  • July 15, 2020
  • 2 replies
  • 290 views

This is my firs time in Adobe Id.  I purchased de licence but when I try to download it, no run.  The message is: "Paint cannot read this file"

 

 

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Correct answer Ashutosh_Mishra

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS?

Please follow instructions on help article(https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html) to install the app on the machine. Hope it helps.

 

I am also moving this post to Download & Install community for expert help.

 

Regards,

Ashutosh

2 replies

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
July 15, 2020

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS?

Please follow instructions on help article(https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html) to install the app on the machine. Hope it helps.

 

I am also moving this post to Download & Install community for expert help.

 

Regards,

Ashutosh

Participant
July 15, 2020

Someone who helps me?