Errorcode P206

Forum|Forum|7 years ago
June 4, 2018
3 replies
27048 views

I'm receiving error code P206 when I'm trying to install the photoshop trial on Windows. The error says "unable to reach adobe servers", yet I'm able to ping the servers. I have installed this before without a problem so my internet connection is not the issue. I have tried the Adobe cleaaner tool, but it did not fix it. Link for the tool log is: Adobe Creative Cloud Cleaner Tool.log - Google Drive . Is there a fix?

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Correct answer kglad

Hi! I am unable to unistall cc + cc apps, or i should rather say was unable to uninstall. You see that i have been having this problem for a long time (like 9 months). I first spotted the problem when i tried to uninstall cc, when it told me that it can't connect to adobe servers, and gave me errorcode 2 or something like that. So then i tried to uninstall cc manually. In other words, i skipped the first two steps and did the rest, but it did not fix it. What should i do now?

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Brian_McCall

Participant

I have been having this problem for a couple of months. Unable to reach servers to log in to authenticate my account and use the product. I uninstalled, deleted every trace from the registry. Nothing worked. What I finally decided to do was run Wireshark to see what the network was doing when I tried to run the installer. Here's what I saw:

So something to do with TLS.

Turns out, if you're running Windows 7, which I am in this old VM I had this installed on, then you need to manually add TLS 1.2 to be used by default. I used the value so that TLS 1.1 is also used. If you also need 1.0, then instead of the value of A00, use A80. Once I made these registry changes, it worked, connected to the Adobe servers, and I was able to reinstall and restore functionality.

Open regedit. Navigate to the following location:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp

If you don't see the DefaultSecureProtocols key there do the following:

1. At this location, right-click -> New -> DWORD (32-bit) Value

2. When the new key appears, the default name is New Value #1. Change that to DefaultSecureProtocols

3. Double click on the name, and in the popup that appears, enter A00 in the Value data field (making sure the Hexadecimal button is selected).

**If you are running 64 bit system, also add the same key and value to the Wow6432Node path:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp

1. At this location, right-click -> New -> DWORD (32-bit) Value

2. When the new key appears, the default name is New Value #1. Change that to DefaultSecureProtocols

3. Double click on the name, and in the popup that appears, enter A00 in the Value data field (making sure the Hexadecimal button is selected).

Once I did this, everything worked fine. What it seems like is that Adobe stopped allowing TLS 1.1 or 1.0. And if you're running Windows 7, it doesn't automatically enable 1.2. Microsoft did publish a fix for this some time ago.

This solved my issue. Hope it solves yours.

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deeinhi

Participant

Thanks for the detailed solution. I ended up installing Windows 10 and the problem went away.

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DeanWinchester1967

Participant

The accepted answer is NOT an answer. It is a private alternative. Further, no disrespect, but do you really think that a proper installer/uninstaller should require any user to turn off a firewall or anti-virus program? Under no circumstances should this be an acceptable instruction.