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avid_body16B8
Legend
September 25, 2012
Question

Errors A12E5 and (-60)

  • September 25, 2012
  • 1 reply
  • 5638 views

Even after uninstalling the preview and rebooting, the download and install fail. What should I do. I have multiple projects on hold!

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    1 reply

    elainecc
    Participating Frequently
    September 25, 2012

    What error are you getting?  Have you tried running the CS Cleaner Tool first before installing from the Creative Cloud?

    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    -Elaine

    avid_body16B8
    Legend
    September 25, 2012

    OK. I am worried about the cleaner tool because I have CS5.1. Will it mess up anything?

    elainecc
    Participating Frequently
    September 25, 2012

    No, you should be able to select exactly which application you remove.

    -Elaine