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Lightfoot13
Known Participant
May 19, 2013
Question

Errors (DW050 DW063 DF027) installing Production Premium CS6 on Mac

  • May 19, 2013
  • 1 reply
  • 4155 views

I really don't want to return this to Adobe, but if I can't install it, it's realy useless.  Looking for some way to get it installed.  Does anyone have a procedure that is reliable on the Mac?

I've looked at the instructions and recommendations in the forums describing permissions and directories.

To get to a clean baseline, I cleaned out all previous instances of Adobe installations, applications, files and directories - there were several versions dating back to CS3.

Attempted to install Production Premium CS6.

Got the following screen from installer:

Summary text follows:

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF027, DW063 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 10 error(s), 0 warning(s)

----------- Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -----------

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirCRY5Xaa1/Assets1/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ImporterAIEPS.bundle/Contents/MacOS/ImporterAIEPS" to "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ImporterAIEPS.bundle/Contents/MacOS/ImporterAIEPS" (Seq 1956)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1956)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure

ERROR: DW050:  - Adobe Prelude CS6 Support: Install failed

ERROR: DW050:  - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed

ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed

ERROR: DW050:  - Adobe Media Encoder CS6: Install failed

ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed

ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed

ERROR: DW050:  - Adobe Prelude CS6: Failed due to Language Pack installation failure

-------------------------------------------------------------------------------------

This topic has been closed for replies.

1 reply

Mylenium
Mylenium
Legend
May 19, 2013

Refer to this:

Errors "Exit Code: 6," "Exit Code: 7"

Mylenium

L
Lightfoot13Author
Known Participant
June 26, 2013

This is not the answer for me - and for others.

There seems to be a problem with Production Premium CS6 Installation on Snow Leopard - Mac OS X 10.6.8.  Could someone at Adobe try this and/or report anecdotally that anyone has seen it work?

From a much more comprehensive thread describing the same issue at http://forums.adobe.com/message/5450038#5450038

All,

Some things I did (with failed installations after each step):

  • Executed the list of suggested "answer" fixes referenced in this thread
  • Completely uninstalled all Adobe products (including CS5 Master Collection and Acrobat X Pro - even the Flash Player)
  • Used Disk Utility to reset all privileges on the drive to its recommended state
  • Manually set privileges on virtually the entire disk to Read/Write/Execute for Everyone
  • Was on chat for 2 hours with Adobe Tech support - they took control of the machine and were trying similar things

I haven't returned the Suite yet and honestly, I would still like a workaround.

G
Greg Ward
Participating Frequently
June 27, 2013

I just tried installing Production Premium CS6 onto a pristine 1 TB disk with Snow Leopard 10.6.8 (clean install with nothing but Apple on it), and got the same failure message.  To me, this is a clear case of a broken CS6 installer.  I would suggest it was sabotage, but for Hanlon's razor, "Never attribute to malice that which is adequately explained by stupidity."  It doesn't speak well of Adobe's quality control in any case.

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