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Participant
September 21, 2026
Answered

Errror code 501 :installation failed

  • September 21, 2026
  • 7 replies
  • 30 views

when i try installing the after effect on my MAC i have this error please i need help

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    Correct answer kglad

    @motivated_sharpness5CE4 

     

    you’re computer is probably infected.  do not use it to make any financial transactions.

    7 replies

    Nishu Kushwaha
    Community Manager
    Community Manager
    September 21, 2026

    Sorry to hear about the issue. Can you try the suggestion in the following article: https://adobe.ly/4y9rB5O

    Let us know how it goes. Moving your post to the Download and Install forum.


    Thanks,
    Nishu

    Participant
    September 21, 2026

    Okay thank you i have adjusted the error but i have another problem it has installed but when I open it block saying they want to verify my subscription online

    kglad
    Community Expert
    Community Expert
    September 21, 2026

    assuming you have a trial or subscription, check https://account.adobe.com using the problematic computer.

     

    does it show your trial/subscription?