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Bianca_Ariel4702
Participant
March 3, 2025
Answered

Estou tendo um problema para baixar a Creative Cloud

  • March 3, 2025
  • 3 replies
  • 265 views

Olá! Estou tendo um problema para baixar a Creative Cloud. O arquivo baixa no meu pc como arquivo .dmg e não consigo efetuar a instalação. Já procurei programas que abrem esse arquivo, mas mesmo assim não encontrei o arquivo de instalação. Por favor me ajudem!

 

Correct answer Per Berntsen
quote

Hello! I'm having a problem downloading Creative Cloud. The file downloads on my pc as a .dmg file and I can't install it. I've looked for programs that open this file, but I still didn't find the installation file. Please help me!

 

By @Bianca_Ariel4702

 

This happens when using the Opera browser to download. It downloads the Mac installer instead of the Windows installer.

Try a different browser, like Edge,Chrome or Firefox.

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
March 5, 2025

Hi @Bianca_Ariel4702,

Thanks for reaching out. Did you try the suggestions shared by @Per Berntsen?

Also, could you confirm if you are following the steps listed in this article? https://adobe.ly/41tSrpY

Let me know if you have any questions.


^Shivangi

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
March 4, 2025

Hey, @Bianca_Ariel4702. Welcome to the Photoshop Community.  I'll move this post to Download & Install questions. 

@Per Berntsen - Wow, I didn't know that at all. Opera has good humor to show on X, though. 

 

Additionally, you can head here to download the Creative Cloud as a package for Windows: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Just scroll down Windows | Alternative Downloads.

 

 

Let us know how it goes. Thanks! 

Sameer K

(Type '@' and type my name to mention me when you reply)

Per Berntsen
Community Expert
Per BerntsenCommunity ExpertCorrect answer
Community Expert
March 3, 2025
quote

Hello! I'm having a problem downloading Creative Cloud. The file downloads on my pc as a .dmg file and I can't install it. I've looked for programs that open this file, but I still didn't find the installation file. Please help me!

 

By @Bianca_Ariel4702

 

This happens when using the Opera browser to download. It downloads the Mac installer instead of the Windows installer.

Try a different browser, like Edge,Chrome or Firefox.

B
Bianca_Ariel4702Author
Participant
March 4, 2025

Thank u

 

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