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Evasive customer help - Contact number (UK)

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A big bug bear of mine! Why do Adobe try and avoid customer interaction and keep sending you around the site getting no-where fast! How do I contact Adobe customer support without going through forums.

Thanks

Creative Cloud

Ned MurphyCorrect answer

Legend

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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Anonymous

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Best Regas From Prashant

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A

Anonymous

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D

designu46483552

Inspiring

Phone number does not work outside the US- you need to find and change the Region dropdown setting in the page footer, then get the phone number there.

This is a region-specific number but will almost certainly send you not to a call center in your region but to a Bangalor number instead (so be prepared for a poor quality phone connection).

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michaelc56976536

Participant

The phone number does not work in the UK?

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Abambo

Community Expert

By following the recommended path, you will be shown a phone number for phone support in your (Adobe id) region, if the product you need support for is entitled for having phone support. Free products as Adobe Acrobat Reader do not get phone support. There is only limited chat support and the fora.

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ABAMBO | Hard- and Software Engineer | Photographer

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OCD-UK

Participant

Same problem.

No matter what combination of problems I select, when it gets to 'ways to contact support' I get nothing, I have tried several times in case busy. It's seems virtually impossible to contact these clowns, when paying so much money that's pretty shocking.

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Abambo

Community Expert

I have three clicks to get a phone number for my private account or, in my case, 3 phone numbers for my professional account.This is the reason why phone numbers aren't published like that on the web. I'm not located in the UK, I get my local phone numbers. It would be shocking if I would need calling the UK (or why not India or Taiwan or the USA) for my support case.

This said, I think that most of the people miss the blue button, when they try to contact Adobe:

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ABAMBO | Hard- and Software Engineer | Photographer

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Test Screen Name

Legend

Or, they fill in Acrobat Reader as their product, I think. It's free, there is no support.

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T

Test Screen Name

Legend

We get a direct contact. Are you definitely following all the steps listed - especially you must FIRST sign on with the SAME Adobe ID used for the original purchase. And choose your product name accurately. That way you get the correct contact info. A bit of a pain, but I don't think Adobe set it up to be uncontactable, just to filter out people who aren't actually customers.

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rogern23617738

Participant

Adobe has the worst contact system I have ever seen. It is just impossible to contact anybody. Anybody alive, that is. They simply do not care!

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jean folarina57777221

Participant

Absolutely rubbish! I have just spent the best part of half an hour ting to cancel my subscription. The live chat is not available to me, the cancellation option is not available to me, there are no customer phone options, the forum solutions take me back to square one...I refuse to believe that in 2018 this is not by design. Shame on Adobe!!!! They simply do not care! x 2.

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Test Screen Name

Legend

The simple instructions in reply 2 worked perfectly for me. It may vary by country. If you're in the UK, what happens when you try that?

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99jon

Legend

Use the UK link below.

Choose Account Issues
Choose Adobe ID and signing in
Scroll to the bottom of the page and choose - Show me my contact options
Click to start on-line Chat or other options

https://helpx.adobe.com/uk/contact/support.html

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barbarap98975759

Participating Frequently

it won't let me chat! It's absolutely rubbish!

I want to enter a formal complaint. Where do I go?

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99jon

Legend

It should work. If you are logged-in with your Adobe ID when you click the contact link your installed products should be automatically recognized. Chat is usually one of the tailored support options unless you are using older unsupported software.

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Ned MurphyCorrect answer

Legend

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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