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inescon
inescon
Participant
May 8, 2017
Answered

Evasive customer help - Contact number (UK)

  • May 8, 2017
  • 8 replies
  • 11532 views

A big bug bear of mine! Why do Adobe try and avoid customer interaction and keep sending you around the site getting no-where fast! How do I contact Adobe customer support without going through forums.

Thanks

    Correct answer Ned Murphy

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

    8 replies

    A
    Anonymous
    June 17, 2020
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    A
    Anonymous
    June 17, 2020

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    D
    designu46483552
    Inspiring
    August 15, 2018

    Phone number does not work outside the US- you need to find and change the Region dropdown setting in the page footer, then get the phone number there.

    This is a region-specific number but will almost certainly send you not to a call center in your region but to a Bangalor number instead (so be prepared for a poor quality phone connection).

    michaelc56976536
    michaelc56976536
    Participant
    August 15, 2018

    The phone number does not work in the UK?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 16, 2018

    By following the recommended path, you will be shown a phone number for phone support in your (Adobe id) region, if the product you need support for is entitled for having phone support. Free products as Adobe Acrobat Reader do not get phone support. There is only limited chat support and the fora.

    ABAMBO | Hard- and Software Engineer | Photographer
    O
    OCD-UK
    Participant
    August 9, 2018

    Same problem.

    No matter what combination of problems I select, when it gets to 'ways to contact support' I get nothing, I have tried several times in case busy. It's seems virtually impossible to contact these clowns, when paying so much money that's pretty shocking.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      August 9, 2018

      I have three clicks to get a phone number for my private account or, in my case, 3 phone numbers for my professional account.This is the reason why phone numbers aren't published like that on the web. I'm not located in the UK, I get my local phone numbers. It would be shocking if I would need calling the UK (or why not India or Taiwan or the USA) for my support case.

      This said, I think that most of the people miss the blue button, when they try to contact Adobe:

      ABAMBO | Hard- and Software Engineer | Photographer
      T
      Test Screen Name
      Legend
      August 9, 2018

      Or, they fill in Acrobat Reader as their product, I think. It's free, there is no support.

        T
        Test Screen Name
        Legend
        June 5, 2018

        We get a direct contact. Are you definitely following all the steps listed - especially you must FIRST sign on with the SAME Adobe ID used for the original purchase. And choose your product name accurately. That way you get the correct contact info. A bit of a pain, but I don't think Adobe set it up to be uncontactable, just to filter out people who aren't actually customers.

        R
        rogern23617738
        Participant
        April 8, 2018

        Adobe has the worst contact system I have ever seen. It is just impossible to contact anybody. Anybody alive, that is. They simply do not care!

          jean folarina57777221
          jean folarina57777221
          Participant
          May 25, 2018

          Absolutely rubbish! I have just spent the best part of half an hour ting to cancel my subscription. The live chat is not available to me, the cancellation option is not available to me, there are no customer phone options, the forum solutions take me back to square one...I refuse to believe that in 2018 this is not by design. Shame on Adobe!!!! They simply do not care! x 2.

            T
            Test Screen Name
            Legend
            May 25, 2018

            The simple instructions in reply 2 worked perfectly for me. It may vary by country. If you're in the UK, what happens when you try that?

            99jon
            99jon
            Genius
            May 8, 2017

            Use the UK link below.

            1. Choose Account Issues
            2. Choose Adobe ID and signing in
            3. Scroll to the bottom of the page and choose - Show me my contact options
            4. Click to start on-line Chat or other options

            https://helpx.adobe.com/uk/contact/support.html

            barbarap98975759
            barbarap98975759
            Participating Frequently
            June 5, 2018

            it won't let me chat! It's absolutely rubbish!

            I want to enter a formal complaint. Where do I go?

              99jon
              99jon
              Genius
              June 5, 2018

              It should work. If you are logged-in with your Adobe ID when you click the contact link your installed products should be automatically recognized. Chat is usually one of the tailored support options unless you are using older unsupported software.

              Ned Murphy
              Ned MurphyCorrect answer
              Legend
              May 8, 2017

              Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

              Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

              Creative Cloud support (all Creative Cloud customer service issues)

              https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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