Every time you make cancellation an all day affair.

Question

I remember now why I hate your subscription service. I wish to cancel my subscription.

I go to my account, the account sends me to the web site (which is lagging bad by the way)

I go to my plans, then to manage plan, then ... no cancellation option. No problem, it says to contact you...

I go to the contact page, oops, there was a problem, please contact us by phone... ok. I call the number listed on the site... it goes straight to a silent mode, no answer.

So obviously I am stuck in adobe's sick loop. If you think I'm paying you one dime for going into the next month you are insane. Adobe's ability to manage this process is amazingly bad.

To put the icing on the cake, I'm expecting an adobe support person to now post a link to the cancellation instructions (which were followed above).

Maybe get your site right? or your call center? or something?

michaele81459775 · Answer

My next step was to call my credit card company. They also tried to contact Adobe while I was on the phone and had the exact same results. They made a record of our attempts to cancel if Adobe ever tries to send this to collections. They also put a block on Adobe. I feel that this tactic Adobe is using is intentional, and thus illegal.

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