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Lynda Davidson 1994
Participant
March 10, 2015
Answered

Everytime I try to install creative cloud on my computer I get unable to install Error 1. I have used adobe cleaner as suggested, disabled my security, but still get Error 1.

  • March 10, 2015
  • 1 reply
  • 269 views

Everytime I try to install creative cloud on my computer I get unable to install Error 1. I have used adobe cleaner as suggested, disabled my security, but still get Error 1.

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Correct answer Jeffrey_A_Wright

Lucy Sack have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to resolve the current error?

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
March 11, 2015

Lucy Sack have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to resolve the current error?

C
Clarence 1994
Participant
March 11, 2015

Hi Jeff,

Thanks for getting back to me. Yes I have tried all the options and still get the message "We've encountered the following issues: Creative Cloud desktop failed to install. (Error Code 1)

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 11, 2015

Lucy Sack were you able to rename the OOBE folder successfully?  Which operating system are you using exactly?  Are you logged in as a local administrator on the computer?

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