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Participant
March 10, 2015
Answered

Everytime I try to install creative cloud on my computer I get unable to install Error 1. I have used adobe cleaner as suggested, disabled my security, but still get Error 1.

  • March 10, 2015
  • 1 reply
  • 269 views

Everytime I try to install creative cloud on my computer I get unable to install Error 1. I have used adobe cleaner as suggested, disabled my security, but still get Error 1.

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Correct answer Jeffrey_A_Wright

Lucy Sack have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to resolve the current error?

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
March 11, 2015

Lucy Sack have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to resolve the current error?

Participant
March 11, 2015

Hi Jeff,

Thanks for getting back to me. Yes I have tried all the options and still get the message "We've encountered the following issues: Creative Cloud desktop failed to install. (Error Code 1)

Jeffrey_A_Wright
Legend
March 11, 2015

Lucy Sack were you able to rename the OOBE folder successfully?  Which operating system are you using exactly?  Are you logged in as a local administrator on the computer?