Skip to main content
B
baxado
Participant
January 26, 2013
Question

Existing Adobe master Collection CS5 will not upgrade to CS6

  • January 26, 2013
  • 2 replies
  • 1751 views

I have an existing installation of Adobe Master Collection CS5. When I try to upgrade to CS6 it does not recognize the CS5 serial number it says it is not a qualifying product. What can I do about it?

    This topic has been closed for replies.

    2 replies

    B
    baxadoAuthor
    Participant
    January 27, 2013

    Problem is, I don't have the option to select CS5 in the list when I input the existing key. Only CS5.5

    Mylenium
    Mylenium
    Legend
    January 27, 2013

    Contact support by phone or web chat.

    Mylenium

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 26, 2013

    there are the upgrade paths:  http://www.adobe.com/products/creativesuite/mastercollection/buying-guide-upgrades.edu.html

    which does not include an upgrade path from Adobe Master Collection CS5

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    January 26, 2013

    The 3rd option in the buying guide table includes Master Collection CS5 as an upgrade path.

    @tgms: if Master Collection CS5 is already installed on the computer where you're trying to install MC CS6, the CS6 installer should find CS5 automatically and not require you to enter your CS5 serial number.

    Call Adobe Customer Service in your country. User to user forums cannot help you with serial number issues. Only Adobe themselves can do that.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices