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SG6
SG6
Participant
October 23, 2017
Answered

Exit Code: 105 when installing Photoshop CC

  • October 23, 2017
  • 3 replies
  • 3033 views

Hi all

was updating illustrator and photoshop to CC 2018 when MacBook Pro restarted and interrupted the download and installation.

cannot uninstall or install any applications through creative cloud.

have repaired the creative cloud but did not help.

error when installing is below:

Exit Code: 105

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error in setting package install status sapCode:COCM, version:1.0, package:AdobeColorCommonSetCMYK_1_0-mul, packageVersion:1.0.4

FATAL: Error occurred in install of package (Name: AdobeColorCommonSetCMYK_1_0-mul Version: 1.0.4). Error code: '105'

WARN: uninstall xml '' does not exist, treating package 'AdobeColorCommonSetRGB_1_0-mul' as uninstalled

-------------------------------------------------------------------------------------

This topic has been closed for replies.
Correct answer Bani Verma

Hi SG%40Kirk,

Sorry that you are having trouble updating your Adobe Illustrator and Adobe Photoshop to the latest 2018 version as it fails with an error "Exit code 105" , This error Exit Code 105 usually occurs when there is a lack of read and write permissions on hdpim.db file on your machine, to know more about this error see, Creative Cloud download and install errors , I would recommend you correcting the permissions manually on the following location and then retry the installation: /Library/Application Support/Adobe/caps , see: macOS Sierra: Set permissions for items on your Mac

Kindly let us know if this helps.

3 replies

G
GerryBeane
Participant
November 8, 2017

Having same problem with updating Photoshop 2017 Error code 105. Searched for hdpim.db but is not on my Mac HD. If it is a hidden file how do I see it? Also if I find it how should I set read and write permissions? Thank you, Gerry Beane

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 8, 2017

GerryBeane the link provided by Bani in message #2 of this discussion gives information on how to adjust file permissions on macOS Sierra.  If you are continuing to face difficulties then I would recommend posting to a new discussion with the specific difficulties that you are facing.

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
October 23, 2017

Hi SG%40Kirk,

Sorry that you are having trouble updating your Adobe Illustrator and Adobe Photoshop to the latest 2018 version as it fails with an error "Exit code 105" , This error Exit Code 105 usually occurs when there is a lack of read and write permissions on hdpim.db file on your machine, to know more about this error see, Creative Cloud download and install errors , I would recommend you correcting the permissions manually on the following location and then retry the installation: /Library/Application Support/Adobe/caps , see: macOS Sierra: Set permissions for items on your Mac

Kindly let us know if this helps.

E
ebonyp58948536
Participant
April 28, 2022

Hi Bani Verma,

I am having the same issue with getting the 105 error when trying to install apps. I have uninstalled all the apps and creative cloud to try reinstall, restarted the commuter and checked the permissions and they look all correct. None of these has seemed to solve the issue. I continue being unable to download any of the apps successfully. Do you know any next steps I can take to fix this issue?

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
October 23, 2017

Moving to Creative Cloud Download & Install​

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