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Panda_Baerchen
Panda_Baerchen
Participant
October 5, 2016
Answered

Exit Code 15 - ERROR: Media DB Error : 11 on Windows 10

  • October 5, 2016
  • 1 reply
  • 533 views

Dear Sir or Madam,

I recently tried to install my Creative Suite 6 on my new Windows 10 Computer.

Unfortunately, whenever I start the installation, it stops at about 2% with the Error Message Exit Code 15 as shown in the picture.

So far, I have both tried the trouble shooting help on the Adobe page: Installation and launch log errors | Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creative Suite 5 , including the CC Cleaner which resulted in an Error,

as well as this idea (no use since not a Mac):Exitcode 15 bei Installation | CCM, CS6

As of now, I am out of ideas to solve this problem.

Therefore I am putting this out hoping, that someone might have a solution for my problem.

If this helps, my system is an Acer Switch Alpha with a

Intel Core i5-6200

8 GB RAM

Windows 10 home 64bit

Thank you very much in advance for your help.

Best Regards.

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Have you installed any other Adobe apps using serial number ?

    If you haven't installed any other Adobe apps , you may try renaming below mentioned folder and then try to install.,

    C: >Program Files(x86) > Common Files > Adobe> Caps.

    rename Caps folder to Caps-old.

    Then try to install and check .

    Still same ?? let us know.

    1 reply

    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    October 5, 2016

    Have you installed any other Adobe apps using serial number ?

    If you haven't installed any other Adobe apps , you may try renaming below mentioned folder and then try to install.,

    C: >Program Files(x86) > Common Files > Adobe> Caps.

    rename Caps folder to Caps-old.

    Then try to install and check .

    Still same ?? let us know.

    Panda_Baerchen
    Panda_BaerchenAuthor
    Participant
    October 6, 2016

    Thank you very much for your help!

    I just successfully installed my Creative Suite and ran the first program.

    You really made my day.

    Just one more question: Do I have to switch the Caps folder back to the original name?

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