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exit code 24

Forum|Forum|13 years ago
April 16, 2012
4 replies
20063 views

Hi,

im trying to install photoshop elements 10.

keep getting exit code 24.

ive tried restarting etc...

mac dual quad core runnind up to date 10.7.3

help!

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Correct answer Arpit Kapoor

Its an permission related issue.

Try to give read/write permissions to the below locations:

/Applications/Adobe*

/Applications/Utilities/Adobe*

/Library/Application Support/Adobe*

/Library/Application Support/FLEXnet Publisher/

/Library/Preferences/

/Library/Preferences/FLEXnet Publisher/

/Users/[user]/Library/Application Support/Adobe*

/Users/[user]/Library/Caches/Adobe*

/Users/[user]/Library/Caches/com.adobe*

/Users/[user]/Library/Preferences/Adobe*

Also, repair the disc permissions.

Anand Sachan

Adobe Employee

Please try the following steps if someone is facing this issue

- Run the CS cleaner tool ( not required if you have some programs already installed)

- Enable The root user in MAC

give read/write permissions to the below locations:

/Applications/Adobe*

/Applications/Utilities/Adobe*

/Library/Application Support/Adobe*

/Library/Application Support/FLEXnet Publisher/

/Library/Preferences/

/Library/Preferences/FLEXnet Publisher/

/Users/[user]/Library/Application Support/Adobe*

/Users/[user]/Library/Caches/Adobe*

/Users/[user]/Library/Caches/com.adobe*

/Users/[user]/Library/Preferences/Adobe*

Don't worry if couple of them are not there in the system

- Verify and then Repair Disk Permisssions

- In case if it doesnot work then restart the system and Boot in the Safe Mode

- run the install again and it should work

Arpit KapoorCorrect answer

Participating Frequently

Its an permission related issue.

Try to give read/write permissions to the below locations:

/Applications/Adobe*

/Applications/Utilities/Adobe*

/Library/Application Support/Adobe*

/Library/Application Support/FLEXnet Publisher/

/Library/Preferences/

/Library/Preferences/FLEXnet Publisher/

/Users/[user]/Library/Application Support/Adobe*

/Users/[user]/Library/Caches/Adobe*

/Users/[user]/Library/Caches/com.adobe*

/Users/[user]/Library/Preferences/Adobe*

Also, repair the disc permissions.

Jeffrey_A_Wright

Legend

Could you please provide the exact error message you are receiving? Also what have you tried so far to resolve your difficulties? Have you run the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation logs?

M

Manish-Sharma

Inspiring

Enable root user account and then run the installation.

V

vitorlindo305Author

Participant

MANISH: how do i enable root user account?

ARPIT: i know how o repair disk permisions, i did that.... but how do i give read/write permissions to the locations u mentioned?

JEFF: so far i tried to repair disk permissions.... restastig etc... i have installed the adobe support advisor, but i dont really know wut im looking at..... wut is the program supposed to do.... from wut i unerstood, it just tells me where the mistakes are, and gives me links to possible solutions... none of the links helped...