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Jakras
Jakras
Known Participant
June 20, 2013
Answered

Exit Code: 6 – problems to find some file during install

  • June 20, 2013
  • 3 replies
  • 23196 views

Hello, anytime i try to install CC, this error pops out. I think its the same when trying to install other apps, not just PS. Tried to uninstall, reinstall, reset, reinstall, clean windows temp manually. What should i do?

Exit Code: 6

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s)

----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612

ERROR: Failed to repair Microsoft Visual C++ 2010 Redistributable Package (x86). Please try repairing it by double clicking on the executable at "C:\Users\Johny\AppData\Local\Temp\{2C51F140-C9C7-45B6-96B4-EFA75737E770}\Photoshop_14_LS20\Adobe CC\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1612

ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Johny\AppData\Local\Temp\{2C51F140-C9C7-45B6-96B4-EFA75737E770}\Photoshop_14_LS20\Adobe CC\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com

-------------------------------------------------------------------------------------

This topic has been closed for replies.
Correct answer bhatnaga

Hi,


1612 is a wel documented error while installing VC runtimes on microsoft websites. The error is giving you pointers on how to solve this when it says "Download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com".

After uninstalling both of these particular VC runtimes ( VC++ 2010 (x86) and (x64)), reinstall from http://support.microsoft.com/kb/2019667. Also, make sure you do install the security update as well from: http://www.microsoft.com/en-us/download/details.aspx?id=26999.

Regards,

Anirudh

3 replies

V
victorshgu
Participant
March 19, 2015

You may need run the program as admin

LZBZ2014
LZBZ2014
Participant
September 17, 2014

Any new luck on this? I had to "refresh" my PC which uninstalled all apps. However, I'm in the process of downloading Visual Studio Express 2013 for Desktop...will this fix the problem?

Here is the error:

 ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------  ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750  ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\LINDS_~1\AppData\Local\Temp\{C87D3D2A-7E1F-45B9-B7F2-BBD7F30279A1}\Illustrator_18_LS20_win64\Adobe Illustrator CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com  ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------  ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546  ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\LINDS_~1\AppData\Local\Temp\{C87D3D2A-7E1F-45B9-B7F2-BBD7F30279A1}\Illustrator_18_LS20_win64\Adobe Illustrator CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com

...Tried the repair...no go. Hopefully, installing Express 2013 for Desktop w/ update 3 fixes the problem... Am I on the right track?bhatnaga

B
Adobe Employee
bhatnaga
Adobe Employee
September 17, 2014

Hi,

First uninstall the existing VC runtimes/redistributables from the system. Then, download the redistributable from the microsoft site, VC express is a different package. If the redistributable installation succeeds, Try installing our product again.

Regards,

Anirudh

Diko.bg
Diko.bg
Known Participant
October 30, 2014

It is impossible to uninstall VC Redist 2008 even with REVO Uninstaller Pro. It still seeks for that msi file.

I use 80 GB SSD So it is quite normal to delete temp files. Additionally I find it really disturbing when someone installs something in the root directory in unfamiliar folder named <098a....> directory. Even if it is M$. Let us not mention the importance of a system files left like that without any indication to what they might belong.

I say it's Microsoft fault, however Adobe can probably fix that by finding a way around. Actually I have the redist files already installed. What is the nature of this new reinstallation/reconfiguration of Redist for the Adobe PS needs?

    P
    Picturequest
    Known Participant
    June 20, 2013

    I'm having the same error. I found: Microsoft Visual C++ 2010 Redistributable Package (x86)

    here: http://www.microsoft.com/en-us/download/confirmation.aspx?id=5555

    But when I try to put VC_RED.MSI in the folder the installer is expecting. it isn't the correct version:-(

    it wants 10.0.40219

    There are a ton of vcredist_x86.exe on my computer. That is the name of the installer for the above. But I can't tell by looking at the files if they are the correct version?

    I found one version in a directory   Adobe CS6\payloads\Microsoft VC 2010 Redist (x86)

    But that did not fix the problem.

    --------------------------------------

    Exit Code: 6

    Please see specific errors below for troubleshooting. For example,  ERROR:

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 2 error(s)

    ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------

    ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612

    ERROR: Failed to repair Microsoft Visual C++ 2010 Redistributable Package (x86). Please try repairing it by double clicking on the executable at "C:\Users\Epic\AppData\Local\Temp\{3BB37FB0-ADC6-41C1-9C5F-4FA166D0A9A0}\AdobeExtensionManager_CC_LS20\AdobeExtensionManagerCCAll\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

    -------------------------------------------------------------------------------------

    Jakras
    JakrasAuthor
    Known Participant
    June 21, 2013

    I've just tried to reinstall Visual C++, I even installed the new version from 2012

    http://www.microsoft.com/en-us/download/confirmation.aspx?id=30679

    No chance, same errors in Photoshop, Illustrator, Indesign ...

    Exit Code: 6

    Please see specific errors below for troubleshooting. For example,  ERROR:

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 4 error(s)

    ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------

    ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612

    ERROR: Failed to repair Microsoft Visual C++ 2010 Redistributable Package (x86). Please try repairing it by double clicking on the executable at "C:\Users\Johny\AppData\Local\Temp\{8FD78FCF-0E9A-48A7-8C54-A57087B6D568}\InDesign_9_LS20\Adobe InDesign CC\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

    ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} -----------

    ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1612

    ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Johny\AppData\Local\Temp\{8FD78FCF-0E9A-48A7-8C54-A57087B6D568}\InDesign_9_LS20\Adobe InDesign CC\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com

    -------------------------------------------------------------------------------------

    B
    Adobe Employee
    bhatnagaCorrect answer
    Adobe Employee
    June 21, 2013

    Hi,


    1612 is a wel documented error while installing VC runtimes on microsoft websites. The error is giving you pointers on how to solve this when it says "Download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com".

    After uninstalling both of these particular VC runtimes ( VC++ 2010 (x86) and (x64)), reinstall from http://support.microsoft.com/kb/2019667. Also, make sure you do install the security update as well from: http://www.microsoft.com/en-us/download/details.aspx?id=26999.

    Regards,

    Anirudh

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