Participant

Question

Exit Code 7

Forum|Forum|10 years ago
April 5, 2016
1 reply
934 views

I have uninstalled, and then reinstalled CC four times now because I can't get my trial of Ps to download. Usually it stops at 40-ish% and gives me the error then, but sometimes it jumps from 40% to 80% and then gives me the error. Regardless, it's always Exit Code 7:

I've been troubleshooting for awhile now, and have tried everything to my knowledge. Safe Boot included. Someone help!

I'm on a MacBook Pro - OS X. I've been using the latest version of Safari to download, but I also tried once in Chrome and had the same results.

Thanks in advance.

This topic has been closed for replies.

Adobe Employee

Hi,

Please refer Errors "Exit Code 6" and "Exit Code 7" installing Adobe Creative Cloud, CS6, CS5.5, Premiere Elements, and Photoshop Ele…

Also please upload the screenshot of error message if the steps under the above link don't help.

Regards,

Shelly

tawnis64032611Author

Participant

Yes I've tried the troubleshooting suggestions. It's the same result each time.

And after pressing "More Information":

The steps you offered are under the "Get Help" link in the Error window -- I've tried them but continue to have the same error.

Thank you.

Adobe Employee

Hi,

1) Sign out from Creative Cloud. Please refer Sign in and sign out to activate Creative Cloud apps

2) Please set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:

/Library/Application Support/Adobe

/Users/[user name]/Library/Application Support/Adobe

3) Then restart the machine.

4) Sign into the Creative Cloud desktop app.

5) Then try to install Photoshop again.

Please follow the steps below if above steps don't work.

1) Please restart your computer in safe boot. Please refer Start in Safe Boot mode for Adobe products on Mac OS X

2) Uninstall Adobe Air

Go to the "Finder" Menu on top left -> Click "Go" Menu -> Click "Applications" -> Trash Adobe Air

3) Then try to install again.

Please feel free to Contact Customer Care

Regards,

Shelly