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amym48306502
Participant
December 24, 2016
Answered

Exit Code: 7 when trying to install illustrator cs6

  • December 24, 2016
  • 3 replies
  • 336 views

Every time I try to install illustrator cs6 on mac sierra I keep getting this error code, and I can't seem to find how to remedy it.


  

Exit Code: 7 Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ...  -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 4 error(s), 0 warning(s)  ----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 ----------- ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 1649) ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1649)  ERROR: DW050: The following payload errors were found during install: ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failured

Is anyone familiar with this problem?

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Before attempting to install Illustrator again , open Application folder and check whether remnant Illustrator CS 6 app shortcut is present or not .

    If present delete.

    Also run Adobe Cleaner tool, if listed select Illustrator CS 6 option and select Clean option .

    http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

    Also, provide full permissions to Adobe folders from both Libraries.

    Step 1 :

    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

    ~/library

    3)Then navigate to Application Support>Adobe

    .

    Right click on Adobe folder and select "GetInfo" option.

    Expand the Sharing & Permissions section.

    Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

    Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

    Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

    Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

    Step 2:

    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.

    /library

    3)Then navigate to Application Support>Adobe

    .

    Right click on Adobe folder and select "GetInfo" option.

    Expand the Sharing & Permissions section.

    Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

    Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

    Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

    Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

    Once you had provide full permissions to Adobe folder from both location, try to install Illustrator CS 6 again .

    3 replies

    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    December 25, 2016

    Before attempting to install Illustrator again , open Application folder and check whether remnant Illustrator CS 6 app shortcut is present or not .

    If present delete.

    Also run Adobe Cleaner tool, if listed select Illustrator CS 6 option and select Clean option .

    http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

    Also, provide full permissions to Adobe folders from both Libraries.

    Step 1 :

    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

    ~/library

    3)Then navigate to Application Support>Adobe

    .

    Right click on Adobe folder and select "GetInfo" option.

    Expand the Sharing & Permissions section.

    Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

    Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

    Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

    Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

    Step 2:

    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.

    /library

    3)Then navigate to Application Support>Adobe

    .

    Right click on Adobe folder and select "GetInfo" option.

    Expand the Sharing & Permissions section.

    Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

    Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

    Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

    Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

    Once you had provide full permissions to Adobe folder from both location, try to install Illustrator CS 6 again .

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 24, 2016

    Installing Creative Suite on macOS 10.12 (Sierra)  MAY help

      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      December 24, 2016

      Illustrator CS6 was not designed to run on Sierra, and is not supported.

      Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X Mountain Lion (v10.8) when installed on Intel-based systems.

      —Adobe Creative Suite 6 system requirements

      ~Barb at Rocky Mountain Training
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