Experiencing billing issues

Question

Hello. I've been trying to submit payment for my subscription for about the past week and it doesn't seem to be going through no matter what I do, despite having sufficient funds and the payment method being successfully saved. I receive a very small transaction, however never the full payment. Has anyone experienced this issue before and maybe has a solution?

Thank you.

John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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