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jollyro21
Participant
February 15, 2013
Question

Explorer and Computer freezes after installation of Creative Cloud

  • February 15, 2013
  • 1 reply
  • 649 views

First I had a hard time installing the programs, because the downloads always froze and I had to do it over and over. From the first start of the adobe application manager my computer were stopping, froze in and did not shut down anymore. And I have trouble using the internet, because my explorer is freezing all the time, too. Than I have to restart the whole system, until it freezes again. And the Computer as always been resetted the hard way, what brings up the Windows "the computer did not shut down..." screen and is really anoying.

System HP with 10 Gigs Memory, Intel I7 quad processor, 3600 mhz, Windows 7, NVIDIA 620

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    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 15, 2013

    If you remove the Adobe applications you installed do you still continue to experience issues with your Windows 7 computer running properly?  Did you receive any specific error messages when downloading or installing the Adobe software?

    J
    jollyro21Author
    Participant
    February 16, 2013

    No issus with Win 7 before, no error messages.  The computer starts normal, stays normal, as long as I do not use one of the Adobe products. I can start all programs, work with the programs, go into the internet, shut it down normal. As soon as I work with a application from adobe, I can use the programs, work with them , but as soon, as I try to go to the internet, i get no connection. Shutting down does not work, the computer freezes on the "shutting down" screen. Disconect power, start again, I can find no other reason than the Adobe Application manager, but creative cloud needs this thing on to work. As long as this thing is not in use, every thing is normal. I was trying ti re-install , but it did not change. The manager also keeps to "forget" my Adobe ID and is asking for it over and over.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 19, 2013

    Perhaps your security software is locking down the Internet when the Adobe Application Manager tries to connect?  Please double check your settings.

    You may also want to try the steps listed in Troubleshoot system errors, freezes | Windows | Adobe software - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html.  They are general troubleshooting steps which should at least help you to narrow down where the difficulty is coming from.

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