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G
gibt
Participant
May 20, 2020
Question

extend free trial from 7 to 30 days?

  • May 20, 2020
  • 1 reply
  • 1228 views

A couple of months ago I found that my ColdFusion dreamwear CS5 website was not functional.  I was tdols that CS5 is no longer supported and websites would not work properly.  Customer Support indicated that they would give me a 30 day free trial to Dreamweaver CS6.  Unfortunately the download link they gave me would not install.  I tried several times,  the installation would freeze when installing adobehelp.  There was no error message.  

 

I decided to download the trial version of the latest dreamwear CC from adobe.com.  This version installed, but had a 7-day trial.  With all the learning/indtallation problems I have had, 7 days is not long enough for me to determine if this product will solve my website problems.  If there any way my free trail can be expanded to 30 days?

 

Gail

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 20, 2020

Adobe switched to 7 day trials over a year ago, so probably not... also, since CS6 has not been sold for about a year, whoever said they would give you a CS6 trial was sadly mistaken

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

KShinabery212
Community Expert
KShinabery212Community Expert
Community Expert
May 20, 2020

To be honest, it would have been great to see 30 day trial brought back during the Corona time period. 

 

Those were the good old days.  But I think maybe people abused it by signing up for the 30 day trial several times using more than one email. So it makes sense that they would change it.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/
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