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fredq9380939
fredq9380939
Participating Frequently
October 2, 2020
Answered

Extensions/Plugins install problems - Win10

  • October 2, 2020
  • 8 replies
  • 1303 views

Hello, I'm trying to install extensions / plugs, but when I click the Free button, the install option does not appear and nothing happens, I've used other browsers, but nothing happened. I have already uninstalled Adobe Creative Cloud and installed it again and nothing happened. I already had plugins before and did the normal installation, but I'm not getting any more. Has anyone had this problem?

Thanks.

    This topic has been closed for replies.
    Correct answer kglad

    if you're having problems with a third party plugin, write to the publisher of that plugin.

    8 replies

    Torbjörn Stavås
    Torbjörn Stavås
    Participant
    February 3, 2021

    Hi,

     

    I have the same problem, and if you look at the network traffic via developer tools in Chrome, you can see that an error is returned. I get the same for all plugins.

     

    My colleagues have no problem to install the plugin that I need. I have tried from several different computers, but to no avail. If i use one of my colleagues account to download the plugin, it works properly. So, something is incorrect with my account.

     

    @feelerfolg Any updates on this, did you get it to work eventually?

     

    // Kind regards, Torbjörn

     

    Torbjörn Stavås
    Torbjörn Stavås
    Participant
    February 3, 2021

    Should also mention that I have succesfully downloaded plugins before this problem arose.

     

    // Torbjörn

    A
    Axel in Sweden
    Inspiring
    December 3, 2020

    I have the same problem. Fun part: I have an own plugin just published today, and for this plugin at least i can go a few steps further. https://youtu.be/g96Ck9iSZpo

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 20, 2020

    you would just need to contact one app pubisher that cared about their plugin failing.  and free plugins are probably all available for download.

    feelerfolg
    feelerfolg
    Participating Frequently
    October 21, 2020

    Ok, thx. So I wrote three publisher although I don't understand why it should worl afterwards... It doesn't really make any sense...

     

    I just give up concerning adobe exchange - nice idea from adobe but it's just not working...

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 20, 2020

      when an app publisher updates their app it's up to the plugin publishers to update their plugins to conform to the changed app.  if the app publisher breaks something that causes all plugins to fail, the plugin publishers need to contact the app publisher.

       

       

      feelerfolg
      feelerfolg
      Participating Frequently
      October 20, 2020

      So if I tried it with more than 20 plugins, I would have to write to all app publishers with the hope that someone did a mistake, repairs it/ makes an update and everything is working after it? Sounds a bit strange and I don't even know all the plugins I tried to install?

       

      And why is the only premium one I paid for working? And is there no way to download and install plugins manually? 

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        October 20, 2020

        if you're having problems with a third party plugin, write to the publisher of that plugin.

          feelerfolg
          feelerfolg
          Participating Frequently
          October 20, 2020

          Thx, but I can't install any plugin so I don't think it's a publisher problem... 

            fredq9380939
            fredq9380939Author
            Participating Frequently
            October 20, 2020

            The same as I.

              fredq9380939
              fredq9380939Author
              Participating Frequently
              October 20, 2020

              Not yet, I'm still waiting an answer from Adobe support.

                feelerfolg
                feelerfolg
                Participating Frequently
                October 20, 2020

                Ok, still waiting for three weeks? Wrote the support as well but I think they don't really care about customers problems...

                  fredq9380939
                  fredq9380939Author
                  Participating Frequently
                  October 20, 2020

                  The same thing with me, 2 technicians tried to solve remotely, but they couldn't. I'm still waiting for the procedures by email and it's been 2 weeks.

                  feelerfolg
                  feelerfolg
                  Participating Frequently
                  October 20, 2020

                  I have the same problem on mac and treid everything - nothing worked. Have u found a solution?

                  kglad
                  Community Expert
                  kgladCommunity Expert
                  Community Expert
                  October 2, 2020

                  what exactly are you doing that triggers the problem(s)?

                  fredq9380939
                  fredq9380939Author
                  Participating Frequently
                  October 3, 2020

                  Hi, 

                  I Just click on Free option and nothing happens, It don´t install or apear Install option.

                  Thx

                    Just Shoot Me
                    Just Shoot Me
                    Legend
                    October 3, 2020

                    Maybe there are none that are Free?

                     

                    For what Adobe program are you looking for Free plugins?

                     

                    AFAIK the CC Desktop App doesn't use any plugins.

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