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Participant
October 9, 2019
Question

Extremely Long Download Times for Software

  • October 9, 2019
  • 1 reply
  • 107 views

Hello, I just bought the entire creative suite about 2 hours ago on a brand new computer. I have tried downloading both Photoshop and Lightroom, and each would download very slowly and stop and a random percentage (7.7% and 14.4%) this was after taking at least 20 minutes to get to that point. I discontinued the download of Photoshop and moved closer to the router and retried with Lightroom. Any suggestions?

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    1 reply

    Nancy OShea
    Community Expert
    Community Expert
    October 9, 2019

    By creative suite I assume you really mean the Creative Cloud All Apps Plan?   First confirm your computer meets the minimum system requirements to run Creative Cloud Desktop app + your operating system + Photoshop CC + Lightroom CC + all other apps you intend to run.

     

    Creative Cloud system requirements

    https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    Troubleshoot Creative Cloud download and install issues

    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html

     

     

     

    Nancy O'Shea— Product User & Community Expert