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O
Oshien
Participant
October 24, 2017
Answered

Extremely slow at updating

  • October 24, 2017
  • 3 replies
  • 2178 views

For the past few months we have had an ongoing issue with updating CC and the other adobe cloud products. It will take sometimes nearly 8 hours to update CC and many times will fail causing us to start over. Is this a known issue? I have gone through the troubleshooting steps to verify we have proper connection to the adobe site and we have tested our own download speeds and the adobe products are the only one we seem to be having trouble with. Currently I am updating Photoshop and in 45 mins I am only at 5%.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Oshien Error 119 indicates that the required server was not able to be reached.  What type of a Creative Cloud membership do you have Oshien?

You mentioned that there were multiple people checking the connection to the server.  Is your computer located on a network that is managed Oshien?  If so then please see https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf which provides complete details on the servers and ports necessary to utilize Creative Cloud software titles.  This includes the servers utilized is the download, install, and licensing process.

3 replies

O
OshienAuthor
Participant
November 2, 2017

The issue ended up being with the firewall. Even though we ran through all of the troubleshooting steps on the adobe site and all of the various images loaded and whatnot showing we had connection.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 2, 2017

Ok thanks for the update Oshien.  You can find the details on what access is necessary, through the firewall, in the Creative Cloud Network endpoints document referenced in message #3.

Kanikas
Kanikas
Legend
November 1, 2017

Moving to Creative Cloud Download & Install​

O
OshienAuthor
Participant
October 24, 2017

Update - Received an error right after submitting this:

Exit Code: 119

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 0 warnings(s)

ERROR: Retryable error '119' occurred while download

ERROR: Retryable error '119' occurred while download

ERROR: Retryable error '119' occurred while download

ERROR: Retryable error '119' occurred while download

-------------------------------------------------------------------------------------

States it may be a firewall or connection issue.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
November 1, 2017

Oshien Error 119 indicates that the required server was not able to be reached.  What type of a Creative Cloud membership do you have Oshien?

You mentioned that there were multiple people checking the connection to the server.  Is your computer located on a network that is managed Oshien?  If so then please see https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf which provides complete details on the servers and ports necessary to utilize Creative Cloud software titles.  This includes the servers utilized is the download, install, and licensing process.

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