Fail to connect and fail to install

Question

Hi all,

I had Creative Cloud and several apps (Photoshop) running on my M1 macbook air until yesterday. I wasn't able to use photoshop for my design activities.

Contacted the adobe support and been through 2 hours of screenshare for troubleshooting with no success. factory reset my macbook air, try to reinstall adobe applications, no success as well.

I suspect it is related to authentication service failure from adobe side.

Please check this issue and advice how I can resolve this? until this issue is resolved, what should be the alternative to continue to use photoshop?

Regards

ys

Jeffrey_A_Wright · Answer

Ys, please be aware that you are currently posting to a public discussion forum.  You can utilize the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to your active support case ADB-19025992-R8H9.  The case has already been escalated and is under review so that additional troubleshooting steps can be identified and implemented.

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