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茹琳丁88147504
Participant
July 15, 2018
Question

Fail to open/uninstall/install

  • July 15, 2018
  • 1 reply
  • 194 views

I was using my software just fine until I try to install another app (Vray for Rhino), then part of the Adobe software seems to crash. Icons couldn't display properly.

When I tried to open any of them

when uninstalling system says an exe file can not be found

When I try to skip unstalling and directly install the app, it says another file is missing

Adobe Acrobat seems different but for similar reasons....

Creative cloud seems to be working, but its not responding when hitting install or unintall or update

please help

thanks

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1 reply

John T Smith
Community Expert
Community Expert
July 15, 2018
茹琳丁88147504
Participant
July 15, 2018

Hi John, Thanks for the reply! Even this cleaner tool I couldn't open up either ;( Says windows couldn't find that file, confirm the file name and try again