Failed hard drive containing Photoshop

Forum|Forum|3 years ago
November 10, 2022
4 replies
158 views

I have a photo suubscription to Photoshop and Lightroom. Thedrive on which Photoshop is installed has failed so I cannot access it. I cannot therefore uninstsll the program and then re-install to another drive. Any help would be appreciated

Installation

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Nancy OShea

Community Expert

This should be no problem. You can de-activate old devices by logging-in to your online Adobe account.

https://account.adobe.com/plans

NOTE: This only works with subscription plans, not licensed apps with serial numbers.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

after installing your cc desktop app on your new hard drive you can sign out of the dead. hardware and sign in on you new hardware.

B

Ben M

Community Expert

If this has caused you to reach your activation limit you can follow this KB article to see how to sign out to deactivate your licenses so that you can install on the new computer: https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html#sign-out-account-page

AxelMatt

Community Expert

After you have replaced the faulty drive and the operating system was installed, install the Creative Cloud Desktop Client and from there you can install your apps.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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