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cédricm18936338
Participating Frequently
March 11, 2021
Question

Failed in update to 22.3

  • March 11, 2021
  • 3 replies
  • 854 views

Photoshop is not working anymore since I updated it to 22.3

I tried :

  - To desinstall Photoshop and re-install it (version 22.3 or 22.2)

  - To desinstall/reinstall Creative Cloud 

 

Nothing is working and now impossible to install Photoshop (Fatal Error 113)

 

My OS is windows 10 64x

    This topic has been closed for replies.

    3 replies

    N
    Nagy5FAF
    Participant
    March 12, 2021

    Hi,

     

    I had the same problem with one of my customer s laptop. I managed to reinstall 22.2 but she insists on 22.3.

    Anybody has an idea what to do?

     

    Thanks,

    Attila 

    xxxx   laptop service

     

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    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    March 11, 2021

    It seems that there's a problem ot connect Adobe's server.

     

    How to fix network connectivity issues when downloading Adobe apps

    How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

     

    Do you have installed any protection software like virus scanner, internet protrection etc.? If yes deactivate these protection programs and check again.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    C
    cédricm18936338Author
    Participating Frequently
    March 11, 2021

    Ok,

    I was able to instal version 22.2. No actions on my network (I ping outside, I control virus and Firewall).

    Anyway, Back to normal with version 22.2 - I'm going to wait (a very long time) before to upgrade in 22.3 version

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    March 11, 2021

    You wrote

    ...

    I tried :

      - To desinstall Photoshop and re-install it (version 22.3 or 22.2)

      - To desinstall/reinstall Creative Cloud 

     

    Nothing is working and now impossible to install Photoshop (Fatal Error 113)

    ...

     

    This means to me that you have can't install any version of Photoshop.

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    R
    rajjawa
    Participant
    March 11, 2021

    I'm having a similar problem, not sure if it's the update but I noticed yesterday that Photoshop was randomly uninstalled (I definately did not iniate any kind of uninstall of the software anywhere) and when I try to reinstall, after going through the process (0% - 100%) it ends with "Installation Failed"

     

    I am also using Windows 10

    Version 10.0.18363 Build 18363

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