Skip to main content
J
jkcurio
Participant
October 15, 2022
Answered

Failed install ‘23 Elements to Lenova Win11 laptop.

  • October 15, 2022
  • 2 replies
  • 504 views

Can't get the two '23 or '22 Elements progs installed on new Lenova Win11 laptop.  My IT Dept knew all Adobe requirements, dealt with the vague error msgs, and can't explain failed install. They think my processor Qualcomm Snapdragon7c Gen 2 (8C, 8x Kyro 468 @2.55GHz) is compatible to the Intel/AMD that Adobe requires. Are they wrong and that's the problem? Do you think '21 or older would install?  Thanks!

This topic has been closed for replies.
Correct answer jkcurio

you're welcome, but yikes.


Final answer:  I kept pursuing and ultimately learned the failure was not a bad WIN 11 install, but it was NOT being an Intel processor.  I'd taken some poor advice that my non-Intel would be plenty, but it is not.  So to be overly dramatic about it, I now have "closure".  Thanks again for your help.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 15, 2022

we can't even determine which elements program you're trying to install.

 

if it's premier elemets, you can check yourself to see if your computer meets specs here, https://helpx.adobe.com/premiere-elements/system-requirements.html

 

photoshop elements here, https://helpx.adobe.com/photoshop-elements/system-requirements/older-versions.html

J
jkcurioAuthor
Participant
October 15, 2022

Thank you for wanting to help. It is both Premiere Elements and Photoshop Elements '23 that fail to install.  I eliminated details of error msgs and Adobe minimum requirements because, unless the IT people truly failed me, they've all been addressed and I don't want to waste the Forum's time.  So I began with my processor question as it's the only aspect I feel might have been ignored. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 15, 2022

i don't know the answer to your question other than the obvious; if you're having a problem and there's nothing else going on with your computer environment (eg, other and previous adobe installs), your cpu doesn't meet specs.

 

that unhelpful statement, i suspect, is what you're going to hear from adobe support, but i still recommend you contact them to see if they can do better.  if you can get them to connect to your computer and try the install, they are more likely to do better.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

T
Test Screen Name
Legend
October 15, 2022

Please post detailed messages, don't just say they are vague!!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices