Failed install on genuine Master Collection...reports disc as possibly counterfeit.

Question

I purchased the education version of Adobe Creative Suite Master Collection 6, 2 years ago for my daughter. We just bought her a new laptop for college and when trying to install the software, I get an error that says it appears to be counterfeit. I have installed this previously and have registered the product with Adobe and have never had a problem. There appears to be a scratch on the bottom of the disc and I am not sure if that is causing an issue. Is there any way to get a replacement set, or to download the Master Collection 6 and install it that way?

Thanks!

Ned Murphy · Answer

You can download thru the links below...

CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.

Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

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