Failed to resolve the proxy setting on the machine
I'm trying to update the Adobe CC Client but I get always the error code "207". We are also using proxy.
What can I do to resolve this problem?
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Here is a snippet from DLM.log from systemTemp:
09/05/16 11:02:41:339 | [INFO] | | | | | | | 5284 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_8_SignInApp_310/manifest.xml
09/05/16 11:02:41:339 | [INFO] | | | | | | | 5284 | Going to download the file at C:\Windows\TEMP\{628EAF35-7DE9-44D9-90B2-237D4B7370A5}/manifest.xml
09/05/16 11:02:41:344 | [ERROR] | | | | | | | 7228 | The windows error code is - 12180
09/05/16 11:02:41:344 | [ERROR] | | | | | | | 7228 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
09/05/16 11:02:41:344 | [ERROR] | | | | | | | 7228 | failed to resolve the proxy setting on the machine
DLM.log from userTemp:
09/05/16 08:49:33:987 | [INFO] | | | | | | | 9828 | *******************start of Download****************
09/05/16 08:49:33:987 | [INFO] | | | | | | | 9828 | GDE Version is 3.0.0.6
09/05/16 08:49:34:049 | [ERROR] | | | | | | | 8060 | The windows error code is - 12180
09/05/16 08:49:34:049 | [ERROR] | | | | | | | 8060 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
09/05/16 08:49:34:049 | [ERROR] | | | | | | | 8060 | failed to resolve the proxy setting on the machine
09/05/16 08:49:34:049 | [INFO] | | | | | | | 8060 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_8_HEX_310/manifest.xml
09/05/16 08:49:34:049 | [INFO] | | | | | | | 8060 | Going to download the file at C:\Users\gueness\AppData\Local\Temp\{8105A067-9426-4874-9326-0DDB55D7324E}/manifest.xml
09/05/16 08:49:34:049 | [ERROR] | | | | | | | 12172 | The windows error code is - 12180
09/05/16 08:49:34:049 | [ERROR] | | | | | | | 12172 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
09/05/16 08:49:34:049 | [ERROR] | | | | | | | 12172 | failed to resolve the proxy setting on the machine
09/05/16 08:49:34:049 | [INFO] | | | | | | | 12172 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_8_ElevationManager_310/manifest.xml
09/05/16 08:49:34:049 | [INFO] | | | | | | | 12172 | Going to download the file at C:\Users\gueness\AppData\Local\Temp\{813A2245-D404-4AAD-AED5-4CD44BEAB7AE}/manifest.xml
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 11456 | The windows error code is - 12180
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 11456 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 11456 | failed to resolve the proxy setting on the machine
09/05/16 08:49:34:065 | [INFO] | | | | | | | 11456 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_8_Notifications_310/manifest.xml
09/05/16 08:49:34:065 | [INFO] | | | | | | | 11456 | Going to download the file at C:\Users\gueness\AppData\Local\Temp\{CA775037-1BAA-42A1-9188-AFE5383C222D}/manifest.xml
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 7620 | The windows error code is - 12180
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 7620 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 7620 | failed to resolve the proxy setting on the machine
09/05/16 08:49:34:065 | [INFO] | | | | | | | 7620 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_8_CEF_310/manifest.xml
09/05/16 08:49:34:065 | [INFO] | | | | | | | 7620 | Going to download the file at C:\Users\gueness\AppData\Local\Temp\{97194D1E-8F81-44C9-B9F8-2E7C35875A00}/manifest.xml
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 10772 | The windows error code is - 12180
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 10772 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 10772 | failed to resolve the proxy setting on the machine
09/05/16 08:49:34:065 | [INFO] | | | | | | | 10772 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_8_core_310/manifest.xml
09/05/16 08:49:34:065 | [INFO] | | | | | | | 10772 | Going to download the file at C:\Users\gueness\AppData\Local\Temp\{4B9D7165-D09A-49A5-881E-149E314D177E}/manifest.xml
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 1204 | The windows error code is - 12180
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 1204 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
09/05/16 08:49:34:065 | [ERROR] | | | | | | | 1204 | failed to resolve the proxy setting on the machine
09/05/16 08:49:34:065 | [INFO] | | | | | | | 1204 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_8_TCC_310/manifest.xml
09/05/16 08:49:34:065 | [INFO] | | | | | | | 1204 | Going to download the file at C:\Users\gueness\AppData\Local\Temp\{00744A56-359F-461B-841E-444AC1E3C008}/manifest.xml
09/05/16 08:49:34:081 | [ERROR] | | | | | | | 9828 | The windows error code is - 12180
09/05/16 08:49:34:081 | [ERROR] | | | | | | | 9828 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
09/05/16 08:49:34:081 | [ERROR] | | | | | | | 9828 | failed to resolve the proxy setting on the machine
09/05/16 08:49:34:081 | [INFO] | | | | | | | 9828 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_8_SignInApp_310/manifest.xml
09/05/16 08:49:34:081 | [INFO] | | | | | | | 9828 | Going to download the file at C:\Users\gueness\AppData\Local\Temp\{CFC7251A-F127-4018-87DB-6E0929F8B62A}/manifest.xml
09/05/16 08:49:34:081 | [ERROR] | | | | | | | 10116 | The windows error code is - 12180
09/05/16 08:49:34:081 | [ERROR] | | | | | | | 10116 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
09/05/16 08:49:34:081 | [ERROR] | | | | | | | 10116 | failed to resolve the proxy setting on the machine
09/05/16 08:49:34:081 | [INFO] | | | | | | | 10116 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_8_Runtime_310/manifest.xml
09/05/16 08:49:34:081 | [INFO] | | | | | | | 10116 | Going to download the file at C:\Users\gueness\AppData\Local\Temp\{09827041-152B-4E10-9741-1217E36B7FD2}/manifest.xml
09/05/16 08:49:34:081 | [ERROR] | | | | | | | 7000 | The windows error code is - 12180
09/05/16 08:49:34:081 | [ERROR] | | | | | | | 7000 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
09/05/16 08:49:34:081 | [ERROR] | | | | | | | 7000 | failed to resolve the proxy setting on the machine
09/05/16 08:49:34:081 | [INFO] | | | | | | | 7000 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_8_CoreExt_310/manifest.xml
09/05/16 08:49:34:081 | [INFO] | | | | | | | 7000 | Going to download the file at C:\Users\gueness\AppData\Local\Temp\{26DE1C11-4928-4428-813A-B992FCE5D3A5}/manifest.xml
09/05/16 08:49:34:096 | [ERROR] | | | | | | | 3100 | The windows error code is - 12180
09/05/16 08:49:34:096 | [ERROR] | | | | | | | 3100 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
09/05/16 08:49:34:096 | [ERROR] | | | | | | | 3100 | failed to resolve the proxy setting on the machine
09/05/16 08:49:34:096 | [INFO] | | | | | | | 3100 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_8_ADS_310/manifest.xml
09/05/16 08:49:34:096 | [INFO] | | | | | | | 3100 | Going to download the file at C:\Users\gueness\AppData\Local\Temp\{08483378-3A22-4D0F-BBE1-A6C457E5103D}/manifest.xml
09/05/16 08:49:34:159 | [INFO] | | | | | | | 12172 | Preference: Client has set the preference for single stream download
09/05/16 08:49:34:159 | [INFO] | | | | | | | 8060 | Preference: Client has set the preference for single stream download
09/05/16 08:49:34:174 | [INFO] | | | | | | | 10772 | Preference: Client has set the preference for single stream download
09/05/16 08:49:34:174 | [INFO] | | | | | | | 7620 | Preference: Client has set the preference for single stream download
09/05/16 08:49:34:174 | [INFO] | | | | | | | 1204 | Preference: Client has set the preference for single stream download
09/05/16 08:49:34:174 | [INFO] | | | | | | | 11456 | Preference: Client has set the preference for single stream download
09/05/16 08:49:34:190 | [INFO] | | | | | | | 7000 | Preference: Client has set the preference for single stream download
09/05/16 08:49:34:190 | [INFO] | | | | | | | 10116 | Preference: Client has set the preference for single stream download
09/05/16 08:49:34:190 | [INFO] | | | | | | | 9828 | Preference: Client has set the preference for single stream download
09/05/16 08:49:34:205 | [INFO] | | | | | | | 3100 | Preference: Client has set the preference for single stream download
09/05/16 08:49:55:236 | [ERROR] | | | | | | | 11076 | The windows error code is - 12002
09/05/16 08:49:55:236 | [ERROR] | | | | | | | 11076 | Failed to send the request to server to get the response - 12002
09/05/16 08:49:55:236 | [ERROR] | | | | | | | 11076 | the download job (0) failed to execute. The job state is STOPPED_STATE
09/05/16 08:49:55:267 | [ERROR] | | | | | | | 9848 | The windows error code is - 12002
09/05/16 08:49:55:267 | [ERROR] | | | | | | | 9848 | Failed to send the request to server to get the response - 12002
09/05/16 08:49:55:267 | [ERROR] | | | | | | | 9848 | the download job (0) failed to execute. The job state is STOPPED_STATE
09/05/16 08:49:55:267 | [ERROR] | | | | | | | 976 | The windows error code is - 12002
09/05/16 08:49:55:267 | [ERROR] | | | | | | | 976 | Failed to send the request to server to get the response - 12002
09/05/16 08:49:55:267 | [ERROR] | | | | | | | 976 | the download job (0) failed to execute. The job state is STOPPED_STATE
09/05/16 08:49:55:298 | [ERROR] | | | | | | | 3036 | The windows error code is - 12002
09/05/16 08:49:55:298 | [ERROR] | | | | | | | 3036 | Failed to send the request to server to get the response - 12002
09/05/16 08:49:55:298 | [ERROR] | | | | | | | 3036 | the download job (0) failed to execute. The job state is STOPPED_STATE
09/05/16 08:49:55:314 | [ERROR] | | | | | | | 6656 | The windows error code is - 12002
09/05/16 08:49:55:314 | [ERROR] | | | | | | | 5368 | The windows error code is - 12002
09/05/16 08:49:55:314 | [ERROR] | | | | | | | 4276 | The windows error code is - 12002
09/05/16 08:49:55:314 | [ERROR] | | | | | | | 6656 | Failed to send the request to server to get the response - 12002
09/05/16 08:49:55:314 | [ERROR] | | | | | | | 5368 | Failed to send the request to server to get the response - 12002
09/05/16 08:49:55:314 | [ERROR] | | | | | | | 1180 | The windows error code is - 12002
ACC.log:
09/05/16 10:34:44:115 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 12644 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
09/05/16 10:35:19:113 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 12644 | The http request returned HTTP_Status:0 HttpCommunicator error:0
09/05/16 10:39:38:643 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 6848 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
09/05/16 10:39:38:653 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 7408 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
09/05/16 10:39:38:663 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 6880 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
09/05/16 10:39:38:688 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 1120 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
09/05/16 10:39:38:719 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 5924 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
09/05/16 10:39:38:719 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 6168 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
09/05/16 10:39:38:719 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 9660 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
09/05/16 10:39:38:719 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 10360 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
09/05/16 10:39:38:719 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 6968 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
09/05/16 10:39:38:719 | [WARN] | | ASU | PIM | | PDMWorkflowManager | | 6156 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
09/05/16 10:39:38:734 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 11084 | Manifest file could not be downloaded
09/05/16 10:39:38:734 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 8424 | Manifest file could not be downloaded
09/05/16 10:39:38:734 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 11392 | Manifest file could not be downloaded
09/05/16 10:39:38:734 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 5248 | Manifest file could not be downloaded
09/05/16 10:39:38:734 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 10444 | Manifest file could not be downloaded
09/05/16 10:39:38:734 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 3168 | Manifest file could not be downloaded
09/05/16 10:39:38:734 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 13104 | Manifest file could not be downloaded
09/05/16 10:39:38:734 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 2640 | Manifest file could not be downloaded
09/05/16 10:39:38:734 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 8032 | Manifest file could not be downloaded
09/05/16 10:39:38:734 | [WARN] | | ASU | PIM | | PackageDownloadManager | | 7452 | Manifest file could not be downloaded
09/05/16 10:39:39:151 | [INFO] | | ACC | LBS | IPCWrapper | | | 6812 | IPCWrapper::writePacket with data: <message><name>ERROR</name><errorType></errorType><errorCode>207</errorCode><errorSubCode>0</errorSubCode><isRecoverable>true</isRecoverable></message>
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