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Failed to subscribe but payment went through

Forum|Forum|7 years ago
March 3, 2019
1 reply
734 views

I was trying to subscribe to adobe creative suit for students but as i tried to put in my card details, it wouldn't accept it and would end up not been able to process the payment. However i tried using paypal to buy the subscription, it failed but i checked my paypal account and my bank details and I saw that my money had been withdrawn from my account but I haven't got my subscription. It does say "Pending authorisation" does this mean I'll be getting my money back?

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Correct answer John T Smith

This is a public forum, not the link to Adobe support

-other users here can't help with a payment problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

I have read that it will take as much as 24 hours for a purchase to show in your Adobe account after purchase

Does your Cloud subscription properly show on your account page?

https://account.adobe.com/ for your subscriptions on your Adobe page

John T Smith

Correct answer

Community Expert

This is a public forum, not the link to Adobe support

-other users here can't help with a payment problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

I have read that it will take as much as 24 hours for a purchase to show in your Adobe account after purchase

Does your Cloud subscription properly show on your account page?

https://account.adobe.com/ for your subscriptions on your Adobe page

K

karens62762371Author

Participant

Yea I got help and I should be getting both of my money back (I hope) but I don't know why they had to cancel my subscription. All i wanted was to make sure one of the payments was cancelled.

Anyways thanks

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