Failed to update - Installer already running windows 11

Forum|Forum|1 year ago
July 25, 2024
1 reply
1705 views

Need to re-download photoshop because some functions randomly stopped working and the only solution is to remove and re-install... Tried opening up creative cloud and can't even get in because the update won't install.

Error code 87 - Another installer is already running. Apparently this is a common issue on windows 11 and I have yet to find a solution that works. This is pretty critical because I am a full time photographer and graphic designer, so if I can't find a solution quickly I'm going to have a problem. Apparently this has been an issue on windows for a wild and it's bewildering that adobe still has yet to fix this problem. Someone please help.

Thanks

This topic has been closed for replies.

kglad

Community Expert

restart your computer.

Kanikas

Community Manager

Hi, we're here to help you.

Please follow the steps shared in this link to resolve this: https://adobe.ly/3SmeGKY. Do let us know the outcome.

Thanks

^KS

N

Nic37347209lm4bAuthor

Participant

Yep. Closed windows installer, closed all adobe processes multiple times over etc. Restarted multiple times to no avail. Had the same issue when initially installing on my new PC guess it was all up to chance I was able to even install it in the first place so I guess I'll leave it up to chance and hope that it updates so I can redownload the apps to fix issues.

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