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rukmal_w
rukmal_w
Participant
November 21, 2014
Question

Failing to install Creative Cloud Desktop on Mac OS X 10.10 Yosemite

  • November 21, 2014
  • 3 replies
  • 276 views

I am currently running OS X 10.10.01 on a Retina MacBook Pro 15 inch from late 2013.

I've tried removing all adobe files in both ~/Library/Application\ Support/Adobe and /Library/Application\ Support/Adobe, but can't seem to fix the issue.

I have also run the adobe creative cloud cleaner tool multiple times to no avail.

See the crash report log here: Creative Cloud_2014-11-20-171433_Rukmal-Weerawaranas-MacBook-Pro.crash

This topic has been closed for replies.

3 replies

Ethereal_Sunflower98BC
Ethereal_Sunflower98BC
Participating Frequently
November 25, 2014

Hi, What exact error message you are getting?

rukmal_w
rukmal_wAuthor
Participant
November 25, 2014

Yes, I have and it still does not seem to work. Do you have any idea as to what's going on?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 25, 2014

Rukmal_w you mentioned that you have contacted our support team.  Do you have a case number which I can reference?

Also as Sam.am asked do you receive any specific error messages during launching or installing the Creative Cloud Desktop application?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 21, 2014

Rukmal_w have you also completed the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html?

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