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S
sockit
Inspiring
March 28, 2021
Question

failing update for LRC

  • March 28, 2021
  • 1 reply
  • 566 views

Adobe cloud desktop is telling me that it cannot update my Lightroom Classic because of an open app.  However the Manager program for windows tells me that there is no Adobe product running. However the update function will still not work. (The only app running was my email service). Where do I go from here?

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1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 28, 2021

How about the exact error message?

Which operating system and version do you use?

 

Have you reboot your computer and then tried to install the update?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
S
sockitAuthor
Inspiring
March 28, 2021
Windows 10    No accelerating hardware  Dell all in one with intel
processor 16 gig RAM and 2 terabyte disk drive with additional 5 TB
external drive.

Here is the print screen of the task manager report on running
processes. Earlier there was a generic message telling me to look up the
solution for the problem which basically set to to the task manager and
find what processes are running which are interfering with the upgrade. 
I did that and that is all I got back from the task manager
AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 29, 2021

Sorry, but there's no screenshot.

 

My questions again:

Do you have reboot your computer and then try the update again?

What's the exact error message? Which app or process is open and block the update?

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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