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JeffSydor
JeffSydor
Participating Frequently
May 7, 2017
Answered

Failure to install

  • May 7, 2017
  • 1 reply
  • 1173 views

I'm having a little issue installing Fuse. Please help.

Screenshot, error info and system specs below. Thanks!

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

----------- Payload: Fuse CC (Beta) 1.0.0.0 {B57067F9-E97B-46EE-94F5-179373B81A6C} -----------

ERROR: DF032(Seq 1)

-------------------------------------------------------------------------------------

Mac OS X 10.11.6

2.24 GHz 8-core

6 GB RAM

Radeon HD 5870 1024 MB

This topic has been closed for replies.
Correct answer JeanetteMathews

Jeanette, here are the two files with a new DLM.log. I had to try the download/install again. PDApp.log didn't have info from that date anymore.

https://www.dropbox.com/s/asp6x6cyxos7r0h/DLM.log​

https://www.dropbox.com/s/moeuds23qrletmb/PDApp.log


Thanks for the files, Jeff.  I've moved to the Creative Cloud Download & Install community to hopefully get some more targetted support since I"m mostly familiar with the Fuse product, not the Creative Cloud download/install errors.

From what I can see, the PDApp.log is showing "OOBElib returned error: 1" during installation.  However, there's no official documentation for this error I'm seeing.  The closest thing is this post:  Unable to Install Apps Following Reinstall of CC  where a user had to uninstall and reinstall his OS.

1 reply

JeanetteMathews
Adobe Employee
JeanetteMathews
Adobe Employee
May 8, 2017

Hi Jeff!  Can you please look for a few logs for me?  If you can send via dropbox, weshare, google drive, etc, that'd be great!

We're looking for dlm.log:

Windows: \Users\<user name>\AppData\Local\Temp\AdobeDownload\

Mac OS: /Users/<user name>/Library/Logs/AdobeDownload/

and/or PDapp.log:

Windows: \Users\<user name>\AppData\Local\Temp

Mac OS: Users/<user name>/Library/Logs

JeffSydor
JeffSydorAuthor
Participating Frequently
May 26, 2017

Hi Jeanette, sorry this took so long.

Dropbox - DLM.log

JeanetteMathews
Adobe Employee
JeanetteMathews
Adobe Employee
May 26, 2017

We're you able to find the PDapp.log?  According to DML.log the last download was 5/5.  Your forum post came in 5/6 so assuming it was for that attempt, but the log lists the download attempt as successful, so the installation error isn't happening during the download portion.  The PDapp.log might have more information.

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