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wormo
Participant
May 3, 2022
Answered

Failure to update Creative Cloud, Error Code 1004

  • May 3, 2022
  • 2 replies
  • 5508 views

Another part of the error; windows could not find the installer in program files. It's still there, but under a slightly different name? Been using CC for years on the same computer and haven't had this issue before.

So far I've tried running as admin and making sure my drivers are up to date. Do I just need to do a clean reinstall of CC?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Thanks for the update, Wormo.  If your work manages the computer, then I would stop trying to resolve the error and contact them for help.

     

    If you manage the computer yourself, then you can follow the steps listed in https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d to create a new local administrator account and try the installation again.  

     

    The root problem is that the installer is being denied the necessary access while being invoked under the current User account.  If the problem continues to the next account, you are likely looking at misconfigured or out-of-date security or utility software blocking access.

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    May 3, 2022

    Thanks for the update, Wormo.  If your work manages the computer, then I would stop trying to resolve the error and contact them for help.

     

    If you manage the computer yourself, then you can follow the steps listed in https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d to create a new local administrator account and try the installation again.  

     

    The root problem is that the installer is being denied the necessary access while being invoked under the current User account.  If the problem continues to the next account, you are likely looking at misconfigured or out-of-date security or utility software blocking access.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    May 3, 2022

    Wormo, Error 1004 indicates the installer is being denied access to needed files due to restrictions to the currently logged-in user account.  Please see https://helpx.adobe.com/ca/creative-cloud/kb/troubleshoot-download-install-logs.html#error1004 for information on how you can correct the error.

     

    Please update this public forum discussion if you have any additional questions or encounter new errors.

    W
    wormoAuthor
    Participant
    May 3, 2022

    Thanks for responding Jeff, I followed the instructions from the link twice and it didn't resolve the error. Trying to think of other info that might be relevant, but I'm really not sure. I keep CC open and on startup because I use it daily for work. I have it set to auto update. Also, I'm the only user on my OS.

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