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Participant
October 31, 2018
Answered

Failure to update my billing info

  • October 31, 2018
  • 1 reply
  • 496 views

Good day,

I am trying to update my information but it doesn't save it, there is a message that says there is an error everyday this week! it is unacceptable, because i am trying to pay my fee and then be able to cancel in time (the 14day period, so i dont have extra 50% cancellation fee) and today that ends..it's ridiculous. There's no e-mail adress i can send this to, and i do not have the time to be over the phone for this. What's the solution for this?

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Correct answer Ned Murphy

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
October 31, 2018

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp