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Participant
July 31, 2018
Answered

Fake Adobe Support User here?

  • July 31, 2018
  • 2 replies
  • 867 views

Hello, could you please tell, if "Adobe Michael Williams" is a fake adobe support person, asking for license keys around the forum, pretending that he is helping people?

If it is fake, please ban the user.

Thank you.

This topic has been closed for replies.
Correct answer arij2010

Hi,

An Adobe employee will never ask you to give the serial on the forum and I think they can access your info and your products on their system without asking you to give such info .

2 replies

Abambo
Community Expert
Community Expert
July 31, 2018

To add to this:

Adobe employees are marked with the STAFF label and an Adobe logo.

When you see anyone you suspect that is doing false claims of being support from Adobe, please report those posts. Reporting will send the post in the moderator queue and a moderator (either an Adobe employee, ACP or MVP) will look into that. Adobe has a very responsive team to lock people out if they are either spamming or claiming to be Adobe support.

There are no external support companies or freelancers that can handle Adobe id problems or license problems. We can give advice on how to solve common id problems (by pointing out how to proceed), but if at any moment someone has to look into the account, that can only be done by select Adobe employees.

ABAMBO | Hard- and Software Engineer | Photographer
MetaLineAuthor
Participant
July 31, 2018

Do you know how can I report this person?

I am trying by chat, but it shows me, that the chats are closed now.

Abambo
Community Expert
Community Expert
July 31, 2018

I just saw that he did send a private message. Just post the link or send me the link to his account via pm.

ABAMBO | Hard- and Software Engineer | Photographer
arij2010
arij2010Correct answer
Inspiring
July 31, 2018

Hi,

An Adobe employee will never ask you to give the serial on the forum and I think they can access your info and your products on their system without asking you to give such info .