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C
calberse
Participant
February 24, 2014
Question

fata error captivate 5.5

  • February 24, 2014
  • 1 reply
  • 312 views

Whenever I open captivate 5.5 I keep getting: " A Fatal error has occured and the application is being terminated". I tried renaming my prefereces and uninstall and reinstalling.  Still getting the error?

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 24, 2014

    try resetting your preferences by holding down shift-ctrl-alt (win) or shift-ctrl-cmd (mac) while starting captivate.  if done correctly you'll see a confirmation dialog.

    if that fails, uninstall, clean and reinstall following the steps here, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    C
    calberseAuthor
    Participant
    February 24, 2014

    Hi – I tried it and it didn’t work. Here’s what I get after the install completes

    cid:image001.png@01CF3180.DDE43850

    Cresa Alberse

    Learning & Development Consultant

    WBR Learning and Development

    Wells Fargo Wealth, Brokerage and Retirement HR | 1525 West WT Harris Blvd | Charlotte, NC 28262

    MAC D1116-055

    <phone numbers removed by mod - kglad>

    <email removed by mod - kglad>

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 24, 2014

    your link is not working for me so i see nothing useful in message 2.

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