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P
Pixart PHOTOGRAPHIE
Participant
November 19, 2022
Question

Fenêtre de connexion s'affiche sans cesse

  • November 19, 2022
  • 1 reply
  • 1049 views

Bonjour,

 

Je souhaite réinstaller Creative cloud, Lightroom et photoshop sur mon mac.

Il était installé précedemment mais j'ai changé la version de mon mac (anciennement bigsur) à cause d'une incompatibilité avec adobe, j'ai donc désinstallé les applications et les ai supprimé depuis mon compte adobe dans les appareils connectés. Cependant, depuis ma nouvelle version (high sierra), je parviens à me connecter sur mon compte en ligne adobe, mais dès que je souhaite accéder à mes applications, une page de connexion adobe s'ouvre et s'ouvre encore sans jamais s'arréter ou me donner la possibilité de rentrer mes identifiants et mots de passe. La page s'ouvre s'actualise et s'ouvre à répétition.

J'ai cherché dans les supports d'aide adobe, qui connait ce problème, mais rien de ce qu'ils proposent ne fonctionne...

Que faire ?

Merci

This topic has been closed for replies.

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
November 19, 2022

Hello @Pixart PHOTOGRAPHIE,

Have a look at the following link to see if it helps

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Also, I am curious to know what incompatibility forced you to go from a later version(Big Sur) of OS to an earlier version(High Sierra). You could have just installed the earlier version of Adobe app on your Big Sur MAC if that was what you absolutely needed.

-Manan

-Manan
P
Pixart PHOTOGRAPHIEAuthor
Participant
November 19, 2022
Bonjour

Et moi je ne vois pas en quoi cela réponds à ma question...
Bigsur est instable et Adobe faisait planter mon Mac.
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
November 19, 2022

The link I gave has instructions on what steps to try when you get issues related to login being asked multiple times, so trying them could help.

Regarding BigSur I don't understand how did you arrive at the conclusion that it is unstable. I mean you are talking about a major OS version that has been and still is being used by a large number of people across the world and a generic satement like this is hard to believe. Even though I can understand that you might have encountered something in the OS that is not suitable for your use case, still in such a case the answer is to move to the later version of the OS not the older ones which probably are not even getting an update now.

-Manan

-Manan
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