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Participant
October 9, 2018
Question

Files missing

  • October 9, 2018
  • 3 replies
  • 301 views

I checked my creative cloud folder the other day and all my files were missing. I checked the online page with my assets and they were also gone from there. I then checked the deleted items and the only files in there were some that i had deleted recently. I found that another computer had not synced with creative cloud in a couple of weeks so was able to get my files from there (hallelujah). The only problem is that any files I updated in the last couple of weeks has been lost

Is there any way of retrieving files that have been updated in the last couple of weeks?

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3 replies

Cyris21Author
Participant
October 11, 2018

GREAT NEWS - files found - suspect it may have had something to do with Windows latest update which they have withdrawn due to similar complaints / comments

Thank you all for your help

Abambo
Community Expert
Community Expert
October 11, 2018

Contact Adobe support to see if there is a backup that could be restored: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer
arij2010
Inspiring
October 9, 2018

Hi,

Are you sure you do not have two Adobe IDs?

Cyris21Author
Participant
October 11, 2018

That would make sense and answer the question as to where my files went

But I only have one adobe ID

Legend
October 11, 2018

Is it possible that someone (perhaps in your office, or a visitor etc.) signed in as themselves to use your computer? Just a thought.