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CaroleFain
Participant
July 21, 2013
Answered

Finding it impossible to download product

  • July 21, 2013
  • 2 replies
  • 412 views

I have been attempting to download Adobe CS6 Design and Web Premium for three days on a brand new IMac. I have moved this gigantic computer to another location with a faster internet connection and it will still not completely download. I have attempted this with Safari and Firefox without success. Safarie downloaded 3.39 gigibytes of the 4.5 of the binary file and stopped . Foxfire is attempting to download the the dmg now.

Does anyone have any guidance for this? Can anyone provide me with a telephone number to call Adobe? They have none on their site and this is making me angry. I have spent $2000 for a program I can not access and have no means for contacting the company.

Any technical assistance will be appreciated and a telephone number would make my day.

This topic has been closed for replies.
Correct answer Dpakch

Please try to download the suite from this location: http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

Else you can contact Adobe Technical Support: http://helpx.adobe.com/contact.html

~Deepak

2 replies

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Adobe Employee
DpakchCorrect answer
Adobe Employee
July 21, 2013

Please try to download the suite from this location: http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

Else you can contact Adobe Technical Support: http://helpx.adobe.com/contact.html

~Deepak

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CaroleFainAuthor
Participant
July 21, 2013

Thank you, Deepak. If Firefox doesn't complete this download (it is about halfway through) then this will be invaluable information.

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CaroleFainAuthor
Participant
July 21, 2013

I am runing OsX 10.8.3

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