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Participant
November 6, 2022
Question

Finding serial number

  • November 6, 2022
  • 3 replies
  • 706 views

I purchased the Adobe Acrobat 2020 with my new DELL computer. It came with a product key to redeem. When I do that the serial number flashed and there is no record of it. How do I find the serial number as without it I am unable to complete installation.

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3 replies

Legend
November 7, 2022

If you redeem a code, as I understand it, the serial number is automatically connected to your account. This is the place to look, I think.

kglad
Community Expert
Community Expert
November 7, 2022

for the op, 

 

again, check your account, account.adobe.com

John Waller
Community Expert
Community Expert
November 7, 2022

If you cannot find it at your Adobe account, you can run the free Belarc Advisor

https://www.belarc.com/products/belarc-advisor

kglad
Community Expert
Community Expert
November 7, 2022

belarc isn't going to retrieve the serial number of a program that wasn't activated.

John Waller
Community Expert
Community Expert
November 7, 2022

You mean installed and serialised?

 

Agreed. I see now that the question relates to a bundled version of Acrobat on a new Dell. My mistake.

 

In that case, I would start Dell Digital Delivery or the Adobe account as you suggested.

kglad
Community Expert
Community Expert
November 6, 2022

check your account, account.adobe.com