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Participant
December 31, 2013
Answered

Fireworks CS6 Serial Number issue

  • December 31, 2013
  • 1 reply
  • 3595 views

I've just purchased Fireworks CS6 and went to install it but it keeps telling me that the serial number that I have is valid but it cannot find a qualifying product on my computer and gives me the option to change to CS5,4,or 3. This was a download.

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    Correct answer Ned Murphy

    What you describe would indicate you have purchased/acquired an upgrade version, not a full version... it is failing to find the preceding version that qualifies you to activate the upgrade.  It is possibly then asking you to provide the serial number for the preceding version as an alternative to having it installed.

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    December 31, 2013

    What you describe would indicate you have purchased/acquired an upgrade version, not a full version... it is failing to find the preceding version that qualifies you to activate the upgrade.  It is possibly then asking you to provide the serial number for the preceding version as an alternative to having it installed.