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July 2, 2015
Answered

first download i can only istall trial version. Why?

  • July 2, 2015
  • 2 replies
  • 217 views

first download i can only istall trial version. Why?

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Correct answer Anupriya Khare

Hi Stefan,

Ideally after purchasing the Creative Cloud Subscription, the download should not show as trial. There could be certain situations which are showing the applications as Trial.

  • If you are observing the Download Trial in the Explore Adobe desktop apps | Adobe Creative Cloud page, I would request you to make sure that you are logged in with the adobe ID on which you have purchased the subscription. Once you are logged in with right adobe ID, it will recognize your subscription and will not show trial anymore.

  • If you have installed the applications in your computer and then they are showing as trial, you may refer to the instructions on the link below.

Creative Cloud applications revert to trial mode after an update to CC 2015

Hope this will resolve your issue.

Regards,

Anupriya Khare

2 replies

Pattie-F
Legend
July 18, 2015
Anupriya Khare
Anupriya KhareCorrect answer
Participating Frequently
July 2, 2015

Hi Stefan,

Ideally after purchasing the Creative Cloud Subscription, the download should not show as trial. There could be certain situations which are showing the applications as Trial.

  • If you are observing the Download Trial in the Explore Adobe desktop apps | Adobe Creative Cloud page, I would request you to make sure that you are logged in with the adobe ID on which you have purchased the subscription. Once you are logged in with right adobe ID, it will recognize your subscription and will not show trial anymore.

  • If you have installed the applications in your computer and then they are showing as trial, you may refer to the instructions on the link below.

Creative Cloud applications revert to trial mode after an update to CC 2015

Hope this will resolve your issue.

Regards,

Anupriya Khare